Refund and Returns Policy

This policy applies to purchases made from Nabantu Shop and is governed by the Consumer Protection Act 68 of 2008 (CPA).

1. Proof of Purchase
A valid receipt, invoice, or order number is required for all returns, refunds, or exchanges.

2. Defective or Unsafe Goods (Section 56 CPA)
Customers may return goods within 7 business day if the goods are defective, unsafe, or not of good quality.

The customer may choose:

Replacement
Refund

3. Incorrect Goods Supplied
If goods delivered do not match the order or description:

The customer must notify Nabantu Shop within 48 hours of delivery
Nabantu Shop will arrange collection
A replacement or refund will be provided

4. Goods Damaged on Delivery
If goods are damaged on delivery:

Damage must be reported within 48 hours
Reasonable evidence may be required
Nabantu Shop will arrange collection and replacement or refund

5. Change-of-Mind Returns
Returns for change of mind are at the supplier’s discretion and are not a legal requirement.

If accepted:

Request must be made within 7 days of delivery
Goods must be unused and in original packaging
Return shipping may be at the customer’s cost
A refund or store credit may be issued at the supplier’s discretion

6. Non-Returnable Goods
Unless defective, the following are not eligible for return:

Custom-made or personalised goods
Digital or downloadable products
Perishable goods
Hygiene-related goods once opened
Goods marked as final sale

7. Refund Processing
Approved refunds:

Are issued to the original payment method
May take 5–10 business days depending on the payment provider

8. Returns Procedure
To request a return:

Contact the official Nabantu Shop support channel
Provide proof of purchase and reason for return
Follow the return instructions provided

9. Policy Amendments
This policy may be amended from time to time. The version published on the website at the time of purchase applies.