This notice explains how personal information is handled during returns and refunds in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information Collected
For returns and refunds, Nabantu Shop may collect:

• Name and surname
• Contact details
• Delivery details
• Order and payment information
• Return reasons and related correspondence

2. Purpose of Processing
Personal information is processed only to:

• Verify purchases
• Process returns, refunds, or repairs
• Communicate with customers
• Maintain transaction records as required by law

3. Lawful Basis
Information is processed on the basis of:

• Contractual necessity
• Legal obligation
• Legitimate business purposes related to returns

4. Sharing of Information
Information may be shared with:

• Payment providers
• Courier or logistics partners
• Regulatory authorities where required by law

Information is not sold to third parties.

5. Retention
Information is retained only as long as required for:

• Refund and warranty records
• Legal and tax obligations
• Dispute resolution

6. Data Subject Rights
Customers may request:

• Access to their personal information
• Correction or deletion where legally permitted
• Objection to processing where applicable

Requests must be submitted through the official contact channel.